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Within Germany your order is usually with you in 1 to 3 days. The exception is our stone-look wall panels: they would break in a parcel, so we deliver them ourselves, but only within 100 km of Gütersloh. For deliveries to other countries the transit time depends on the destination country. For large acoustic panels, which we deliver in person, we arrange the delivery date directly with you. At busy times it can occasionally take a little longer.
For accessories and all items up to 120 cm you can see the shipping costs straight away in your cart. For large acoustic panels (over 120 cm) they depend on the driving distance from our warehouse in Gütersloh. Delivery to Gütersloh, Bielefeld and Herford is free of charge. Enter the delivery country and your address in the cart or use the shipping calculator: the exact amount is shown to you before you order. The stone-look wall panels are calculated the same way, but we deliver them only within 100 km of Gütersloh. Further away, you can collect them from us free of charge.
Yes! Put the panel you want in the cart and enter your address – the shipping costs appear straight away. That is free and completely without obligation: you do not have to place an order or enter any payment details.
We deliver to Germany, Austria, Belgium, France, Luxembourg, the Netherlands, Poland and Switzerland. Delivery to Gütersloh, Bielefeld and Herford is free of charge with our own team.
Large acoustic panels (over 120 cm) we deliver with our own van and our own staff – that way your panels arrive undamaged, safely and on time. These lengths cannot be sent by ordinary post, and haulage companies are too unreliable for us here. Smaller items such as samples and accessories come conveniently by parcel service.
As far as the front door of the building. Two of us load the panels, but the driver arrives on their own, and a panel in this format is not something one person can carry up to an upper floor. If someone lends a hand, it goes on upstairs together: our drivers are glad to help, and in most cases we deliver with our own vehicle and our own staff. If nobody on site can help, delivery of the marble panels is free only as far as the kerbside. We send you the delivery date by email in advance, so there is plenty of time to line up a helping hand.
Yes, pickup at our warehouse in Gütersloh (Gneisenaustraße 9) is always free of charge. Simply select “Pickup” in your cart. We will get in touch as soon as your order is ready. You can collect the stone-look wall panels from us as well. That is also the way to go if your address is more than 100 km from Gütersloh, as we do not deliver them any further.
You can pay by credit card, PayPal, Klarna, Apple Pay or Google Pay, or by bank transfer in advance. Online payments are processed in encrypted form by our payment providers Stripe and PayPal. With prepayment you receive the invoice by email right away, and we ship your order as soon as the money arrives, usually within 1 to 2 working days.
The first 4 samples are free; from the 5th onwards a small surcharge per sample applies – your cart works out the tiers automatically. On top of that there is a one-off flat shipping fee, no matter how many samples you order; it does not apply if you collect in Gütersloh. You see the exact amount in your cart before you order – here are the samples.
Yes. Payment runs via Stripe on a secured, SSL-encrypted page. Your payment details never reach our servers at any point.
As long as your order has not been processed or dispatched yet, that is possible. Please get in touch with us as quickly as you can.
Many of our acoustic panels are made with a real wood veneer on sound-absorbing felt. You will find the exact material details on the relevant product page.
The standard width is 60 cm. The exact dimensions of each model are given on the product page.
Yes, the panels are designed so that they can be fitted seamlessly side by side and form a continuous wall surface.
Depending on the substrate, the panels can be glued or screwed. Simple mounting instructions are included with the delivery.
Yes. The felt backing absorbs sound and noticeably reduces reverberation in the room – ideal for living rooms, offices and home cinemas.
You have a 14-day right of withdrawal. If goods arrive damaged or faulty, we will of course arrange a replacement free of charge. The details are set out in our withdrawal instructions.
